Refund Policy

What is your return or exchange policy?

If for any reason you’re not satisfied with a product, you can return the unused portion within 30 days and we’ll be happy to refund your account for the full purchase amount, or exchange it for another item. Check out our ‘How To Return’ tab below for step by step directions. Unfortunately, Raybae Cards and eGift Cards cannot be returned or exchanged.

How do I start a return or exchange?

Our Customer Service Team is more than happy to help you with an eligible return. They’ll provide a free return label, return instructions, and the return shipping address. If you received the item as a gift or wish to exchange it for another item, they’ll let you know how to make that happen as well. Please note that only products purchased on Raybae.com may be returned.

You can reach our Customer Service Team Monday - Friday from 7:00 am to 10:00 pm PST, and Saturday - Sunday, 10:00 am to 8:00 pm PST.

Contact Us

  • Phone: 1.833.729.2231
  • Email: customerservice@raybae.com
  • Live Chat: (available Monday-Friday, 7am-10pm PST; Saturday & Sunday, 10am-8pm PST)

How to Return

1. Print it: Print the shipping label from your email.

2. Pack it: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.

3. Ship it: Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are also included in the email with your return label.

How long does a return or exchange take to process?

Once we receive your return, it will be processed within 7-10 business days. The time it takes to post a credit to your account will vary depending on the issuing bank, so for more details there, please contact your bank.


For any other return related questions, please view our faqs or contact us.